At Happy Face Gift Boxes, we strive to provide you with top-notch products and services. Due to the nature of our offerings, we regret to inform you that we do not accept returns or exchanges.

Damaged or Defective Non-Perishable Items: In the unfortunate event that a non-perishable item arrives damaged or defective, we'll gladly replace it. Please contact our customer service at orders@happyfacegiftboxes.com within 48 hours of receiving the product, and provide clear images of the damaged item and packaging.

Perishable Items: All perishable items are meticulously packed with ice and thermal mailers to ensure freshness upon arrival. While we take utmost care in the packaging process, we cannot guarantee non-melting after the product has left our warehouse. Kindly note that perishable items are shipped at the customer's own risk.

We appreciate your understanding and are committed to resolving any issues promptly. For further assistance, please reach out to our customer service team at orders@happyfacegiftboxes.com. Thank you for choosing Happy Face Gift Boxes for your gifting needs!

At Happy Face Gift Boxes, we are committed to safeguarding the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. Information We Collect: We collect information provided by you when making a purchase, including but not limited to your name, shipping address, email address, and payment details. Additionally, we may gather data through third-party platforms used for selling our products.

2. How We Use Your Information: We use your information for order processing, shipping, and customer service. With your consent, we may also use your email address to send updates on promotions and new products. We do not sell or share your personal information with third parties for their marketing purposes.

3. Third-Party Platforms: We utilize third-party platforms for selling our products, and while we strive to work with reputable partners, we are not responsible for their privacy practices. Please review the privacy policies of these platforms to understand how your information is handled.

4. Security Measures: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5. Cookies: Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies, but this may affect the functionality of our site.

6. Changes to Privacy Policy: We reserve the right to update our Privacy Policy to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting on our website.

7. Your Choices: You have the right to access, correct, or delete your personal information. If you wish to do so or have any concerns about our privacy practices, please contact us at orders@happyfacegiftboxes.com.

By engaging with Happy Face Gift Boxes, you agree to the terms outlined in this Privacy Policy. We value your trust and are dedicated to protecting your privacy.

Last Updated: November 9, 2023

Thank you for choosing Happy Face Gift Boxes!

Welcome to Happy Face Gift Boxes! By accessing our website and purchasing our products, you agree to abide by the following terms and conditions:

1. Product Information: We strive to provide accurate and up-to-date information about our gift boxes, including product descriptions and pricing. However, we reserve the right to modify product details, prices, and availability at any time without prior notice.

2. Ordering and Payment: When you place an order with Happy Face Gift Boxes, you agree to provide accurate and complete information. Payments are processed securely through our chosen payment gateway. We reserve the right to cancel orders or limit quantities at our discretion.

3. Shipping and Delivery: We aim to process and ship orders promptly. Shipping times may vary, and we are not responsible for delays caused by external factors such as carriers or inclement weather. Once an order is shipped, we provide tracking information when available.

4. Returns and Exchanges: Please refer to our separate "No Return or Exchange Policy" for information on returns and exchanges. We are committed to resolving any issues related to damaged or defective products promptly.

5. Intellectual Property: All content on the Happy Face Gift Boxes website, including but not limited to logos, images, and text, is the intellectual property of Happy Face Gift Boxes. Unauthorized use of this content is prohibited.

6. Privacy: Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you agree to the terms outlined in our Privacy Policy.

7. Termination: We reserve the right to terminate or suspend your account and access to our services at our discretion, without prior notice, for any reason, including a breach of these Terms of Service.

8. Governing Law: These Terms of Service are governed by the laws of Georgia. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts in Georgia.

9. Changes to Terms: We may update or modify these Terms of Service at any time. It is your responsibility to review these terms periodically. Continued use of our services after any changes constitutes acceptance of the updated terms.

Thank you for choosing Happy Face Gift Boxes! If you have any questions or concerns, please contact us at orders@happyfacegiftboxes.com.

At Happy Face Gift Boxes, we are dedicated to ensuring a delightful and timely delivery experience for our customers. Please review our shipping policy for details:

1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotions.

2. Shipping Methods: We primarily utilize USPS Priority Mail services for domestic shipments, providing fast and reliable delivery within 1-3 business days. We currently do not fulfill and ship international orders. 

3. Shipping Rates: Shipping rates are calculated based on the weight of the order and the shipping destination. You can view the shipping cost during the checkout process.

4. Third-Party Platforms: If you purchase Happy Face Gift Boxes through third-party platforms, such as Amazon, Google, Etsy, shipping may be fulfilled by various carriers. Please refer to the shipping information provided on the respective platform for details on carriers and delivery times.

5. Tracking Information: Once your order is shipped, you will receive an email confirmation with tracking information. You can track your package's journey to your doorstep for added convenience.

6. Delays and Issues: While we strive to ensure timely deliveries, unforeseen circumstances such as weather, carrier delays, or customs processing may impact delivery times. Happy Face Gift Boxes is not responsible for such delays but will work with you to address any issues that may arise.

7. International Shipping: We currently do not fulfill and ship orders outside the continental United States.

8. Carrier Options: In addition to USPS, we may use alternative carriers for shipping, depending on the shipping destination and specific requirements. Rest assured, we select carriers that prioritize the safe and prompt delivery of your Happy Face Gift Boxes.

If you have any questions or concerns about our shipping policy, please contact us at orders@happyfacegiftboxes.com.

Thank you for choosing Happy Face Gift Boxes for your gifting needs!

Last Updated: November 9, 2023

Happy Face Gift Boxes

Due to the nature of our boxes, we are unable to accept returns or issues refunds. If your gift box was delivered in less than perfect condition, please email us at orders@happyfacegiftboxes.com within 24 hours so we can make it right.

All orders are prepped and shipped within 24 hours of the order being placed and will be delivered based on the shipping preference you chose.

Yes, recipient's will receive a tracking number by email the moment we have shipped your box.

No, we do not include a receipt in the gift box by nature of what we are sending. We never want to ruin the surprise for the recipient. You, the gift giver, will receive your receipt via email.

Having just launched, we currently only offer black boxes with black ribbons. We hope to expand our offerings soon.

We ship all food items that have a tendency to melt in thermal bubble mailers with a dry ice pack. We take every effort to protect the contents; however, we can not guarantee that food items will not melt in the hottest months.

All of our boxes are assembled in a facility that includes nuts.